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AGENTS AT WORK: Redefining Decisions & Customer Experience with Agentic + Generative AI

CXO Bespokes Dinner - AMSTERDAM

AGENTS AT WORK:
Redefining Decisions & Customer Experience with Agentic + Generative AI

This invitation-only roundtable brings together senior banking executives and AI leaders shaping the future of banking. The evening will explore how agentic AI is transforming decision-making, risk management, and operational efficiency, while generative AI drives smarter insights and hyper-personalized customer experiences. Participants will share strategies for scaling AI from pilot projects to enterprise-wide adoption, balancing innovation with compliance, transparency, and human oversight—defining the roadmap for tomorrow’s bank.

EVENT DETAILS

Date:
26th March 2026
Timings:
6:30 PM to 10:00 PM
Venue and Location:
Amsterdam

Key Topics

Agentic AI in Banking Operations:

Autonomous credit and risk scoring, fraud detection, portfolio management, and treasury operations.
Generative AI for Smarter Insights & CX:

Leveraging LLMs for scenario planning, decision recommendations, and hyper-personalized customer engagement.
Balancing Innovation with Regulatory Compliance:

Navigating the EU AI Act and global AI regulations to maintain transparency, explainability, and human-in-the-loop oversight.
Customer-Centric Autonomous Banking:

Delivering anticipatory service, proactive engagement, and personalized financial advice using AI agents empowered by generative models.
Scalability & Integration:

Overcoming legacy infrastructure challenges, siloed data, and platform limitations to enable real-time AI decision workflows.
Risk Management & Ethical AI Governance:

Mitigating bias, continuous monitoring, and implementing robust governance frameworks for responsible AI adoption.
Future of Autonomous Banking:

Exploring next-generation business models driven by agentic and generative AI to gain competitive advantage.

AGENDA

  1. 18:15 – Registration and Networking Drinks Reception

  2. 19:00 – Welcome and Opening Remarks by Sponsor

  3. 19:10 – Presentation by Industry Expert

  4. 19:30 – Panel Discussion: “Redefining Banking Decisions and Customer Experience with Agentic & Generative AI”

  5. 20:00 – Dinner Served

  6. 20:45 – Spotlight Presentation by Sponsor “Generative AI: Driving Smarter Decisions and Enhanced Customer Experience in Banking” Exploring LLMs for analytics, scenario planning, and hyper-personalized customer interactions.

  7. 21:00 – Q&A Session and Best Practices Discussion

  8. 21:10 – Coffee, Desserts, and Networking

  9. 21:45 – Closing Remarks

Panel Discussion: Focuses on...

Real-world applications of agentic AI in credit, risk, fraud, and treasury management

Leveraging generative AI for smarter decision support and hyper-personalized customer engagement

Ensuring regulatory compliance, transparency, and trust

Balancing autonomous AI with human oversight and ethical governance

Scaling AI from pilot programs to enterprise-wide transformation

Complimentary Passes:

Complimentary passes are available to banking delegates holding the following job titles, but are not limited to:

CEO, CIO, CTO, COO, Chief Digital Officer, Chief Customer Officer, Chief Innovation Officer, Chief Data & Analytics Officer, Chief Risk Officer, Chief Compliance Officer, Chief AI Officer.

Additionally, global heads, senior vice presidents (SVPs), executive vice presidents (EVPs), vice presidents (VPs), and directors in the following fields are eligible:

Conversational AI, Generative AI, Agentic AI, Artificial Intelligence, Machine Learning (ML), Data Science, Responsible AI, Advanced Analytics, Digital Banking, Digital Transformation, Digital Operations, Strategy, Customer Experience, Innovation, Digital Strategy & Innovation, Journey Transformation & Customer Experience Strategy, Innovation Labs, Digital Delivery & Customer Experience, Digital Solutions/Digital Channels, Product Owner – Digital Products, Product Management, Digital Experience, Omni-Channel, Banking Technology, Risk Management, Compliance, AI Governance, Operations Transformation and Automation.

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