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AGENTS AT WORK: Redefining Decisions & Customer Experience with Agentic + Generative AI

CXO Bespokes Dinner - Dubai

AGENTS AT WORK:
Redefining Decisions & Customer Experience with Agentic + Generative AI

This invitation-only executive roundtable brings together senior banking leaders and AI decision-makers from across the UAE to explore how agentic and generative AI are reshaping financial services. The discussion will examine how autonomous AI agents are transforming credit decisions, risk operations, fraud management, and treasury functions—while generative AI unlocks deeper insights, real-time intelligence, and hyper-personalized customer experiences.

Participants will share strategies for scaling AI from pilots into enterprise-wide systems while aligning with regulatory expectations from the UAE Central Bank, DFSA, and ADGM—focusing on transparency, model governance, and human-in-the-loop oversight. Together, we will define what customer-centric, autonomous banking looks like in the next phase of the UAE’s digital transformation.

EVENT DETAILS

Date:
28th January 2026
Timings:
6:30 PM to 10:00 PM
Venue and Location:
Dubai

Key Topics

Agentic AI in Banking Operations:

Autonomous credit scoring, fraud detection, portfolio optimization, and intelligent treasury management.
Generative AI for Smarter Insights & CX:

Leveraging LLMs for scenario planning, decision support, and hyper-personalized engagement.
Innovation + UAE Regulatory Alignment:

Meeting expectations on explainability, model assurance, governance, and responsible AI under UAE Central Bank, DFSA, and ADGM guidelines.
Customer-Centric Autonomous Banking:

Delivering anticipatory service, proactive financial guidance, and AI-driven customer journeys.
Scalability & Integration:

Overcoming legacy systems, siloed data, and infrastructure limits to support real-time AI decisioning.
Risk Management & Ethical AI Governance:

Bias mitigation, continuous monitoring, and implementing robust responsible AI frameworks.
The Future of Autonomous Finance in the UAE:

Emerging operating models and strategic advantages enabled by agentic + generative AI.

AGENDA

  1. 18:15 – Registration and Networking Drinks Reception

  2. 19:00 – Welcome and Opening Remarks by Sponsor

  3. 19:10 – Presentation by Industry Expert

  4. 19:30 – Panel Discussion: “Redefining Banking Decisions and Customer Experience with Agentic & Generative AI”

  5. 20:00 – Dinner Served

  6. 20:45 – Spotlight Presentation by Sponsor “Generative AI: Driving Smarter Decisions and Enhanced Customer Experience in Banking” Exploring the role of LLMs in analytics, scenario planning, real-time decision augmentation, and hyper-personalized customer interactions.

  7. 21:00 – Q&A Session and Best Practices Discussion

  8. 21:10 – Coffee, Desserts, and Networking

  9. 21:45 – Closing Remarks

Panel Discussion: Focuses on...

Real-world applications of agentic AI in credit decisioning, risk management, fraud detection, and treasury operations

Using generative AI for smarter decision support, predictive insights, and hyper-personalized customer engagement

Aligning innovation with UAE regulatory expectations (UAE Central Bank, DFSA, ADGM) while ensuring transparency and trust

Balancing autonomous AI systems with human oversight, model governance, and responsible AI principles

Scaling AI from isolated pilots to enterprise-wide transformation and real-time operational workflows

Complimentary Passes:

Complimentary passes are available to banking delegates holding the following job titles, but are not limited to:

CEO, CIO, CTO, COO, Chief Digital Officer, Chief Customer Officer, Chief Innovation Officer, Chief Data & Analytics Officer, Chief Risk Officer, Chief Compliance Officer, Chief AI Officer.

Additionally, global heads, senior vice presidents (SVPs), executive vice presidents (EVPs), vice presidents (VPs), and directors in the following fields are eligible:

Conversational AI, Generative AI, Agentic AI, Artificial Intelligence, Machine Learning (ML), Data Science, Responsible AI, Advanced Analytics, Digital Banking, Digital Transformation, Digital Operations, Strategy, Customer Experience, Innovation, Digital Strategy & Innovation, Journey Transformation & Customer Experience Strategy, Innovation Labs, Digital Delivery & Customer Experience, Digital Solutions/Digital Channels, Product Owner – Digital Products, Product Management, Digital Experience, Omni-Channel, Banking Technology, Risk Management, Compliance, AI Governance, Operations Transformation and Automation.

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